Privacy Policy
Herts Mobile Sports Massage
1. Who We Are
Herts Mobile Sports Massage (“we”, “us”, “our”) provides mobile sports massage and related therapy services.
For the purposes of data protection law, we are the data controller.
Contact details:
Email: danny@hertsmobilesportsmassage.com
Phone: +44 7772582677
Business address: 20 Coventry Close, Stevenage, SG1 4PB
2. Who We Are
What Personal Data We Collect
We may collect and process the following information:
a) Contact Information
- Name
- Telephone number
- Email address
- Home address (for mobile appointments)
b) Health Information
- Medical history relevant to treatment
- Injury history
- GP details (if relevant)
- Treatment notes and session records
c) Website Information
- IP address
- Browser type
- Pages visited
- Cookies (see Section 8)
Health information is classed as special category data under UK GDPR.
3. How We Collect Your Data
We collect data when you:
- Complete a contact form
- Book an appointment
- Complete a consultation form
- Communicate with us by phone, email, or message
- Use our website
4. Lawful Basis for Processing
We process your data under the following lawful bases:
- Contract – to provide treatment services you request
- Legal obligation – to maintain appropriate client records
- Legitimate interests – to manage and improve our services
- Explicit consent – for processing health information
You may withdraw consent at any time where applicable.
5. How We Use Your Information
We use your data to:
- Provide sports massage and therapy services
- Assess suitability for treatment
- Maintain treatment records
- Manage appointments and payments
- Respond to enquiries
- Improve our website and services
We do not sell your personal data.
6. How We Store and Protect Your Data
Your information is stored securely using:
- Password-protected digital systems and/or secure paper records
- Secure cloud services where applicable
- Limited access to authorised personnel only
We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
7. Data Retention
We retain client treatment records for up to 7 years after your last appointment (or longer where legally required).
After this period, records are securely deleted or destroyed.
8. Cookies
Our website may use cookies to:
- Improve site performance
- Analyse visitor behaviour
- Enhance user experience
You can control or disable cookies through your browser settings.
9. Sharing Your Information
We may share your information only where necessary:
- With medical professionals (with your consent)
- With legal or regulatory authorities if required
- With secure third-party service providers (e.g., booking systems, payment processors)
All third parties are required to handle your data securely and lawfully.
10. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (where legally permitted)
- Restrict processing
- Object to processing
- Request data portability
To exercise your rights, contact us using the details above.
11. Complaints
If you are unhappy with how your data is handled, you may lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.